General
What is your refund policy?
No refunds will be given if Alex Driving School is available and ready to provide the package you purchased. If you have a unique circumstance, you can email our office.
What payment methods do you accept?
Visa, Mastercard, Discover card, American Express, Check or Cash.
What if I forgot my username or password?
You can reset your username or password on our website by clicking the "Forgot your Username or Password?" link on the login page.
Do you charge a cancellation fee?
If you do not show up or do not cancel more than 48 hours in advance, you will be charged a $50.00 fee.
Behind-the-Wheel
What should I bring and wear for my lesson?
The student must have their learner's permit with them and wear closed toe shoes. Sunglasses are recommended but not required.
Can I use my own car?
No, all training is done in an Alex's Driving School car that is equipped with a brake and rearview mirror on the instructor's side.
Will I have other students in the car with me?
No, all training is private, and one student has one instructor. The only time another student would be in the car is for pick-up or drop-off.
Do I have to to come to your office for lessons?
No, our instructors come to you. We offer pick-up and drop-off from home, school, or work.
Will I have the same instructor for every lesson?
Our scheduling software lets you see all available driving lessons and who is teaching them. If the lessons are open, you may choose the same instructor for each lesson or try a different instructor.
Can I request a specific driving instructor?
Our scheduling software lets you see all available driving lessons and who is teaching them. If your preferred instructor is open, you can select them for a lesson.
What if I need to cancel or reschedule my driving lesson?
Should you need to reschedule a lesson, you may do so by logging into your account on our website. You must cancel or reschedule at least 48 hours in advance to avoid a $50 late cancellation fee.
Do you offer home pick-up and drop-off?
Yes, all pick-up and drop-offs can be from your home, school, or work.
What will I learn during my behind-the-wheel lessons?
You will learn the necessary skills and driving techniques that are required by the state of Florida.
When can I start the behind-the-wheel lessons?
You must be at least 15 years old and have a valid learner's permit.